Hello! Welcome to the Helpdesk

In order to streamline support requests and better serve you, we utilise a support ticket system.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we provide complete archives and history of all your support requests.
Please note: A valid email address is required to submit a ticket.

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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Chat (Snikket)

I've forgotten my password

Please log a support call, and we will reset your password.

What App do I need for my device?

Please use the following links to download the Snikket app for your device:Android Devices ...

E-mails

How do I set up a mailbox using IMAP on my device or mail client?

Your mailbox can be loaded onto your device or through your mail client with an IMAP connection. By using an IMAP connection, you can have multiple ...

How do I login to my e-mail mailbox using Webmail?

You can access your e-mail mailbox using our webmail address: https://webmail.walshnet.co.uk/Enter your full e-mail address, mailbox password, and ...

Where can I find my email server, user name, and password?

Your mail server will always be the subdomain mail.your-domain.com and your user name is the full email address. So, for example, if your domain ...

Mailbox Articles

Change the SMTP Port for your mailbox - Mac OS

This article will step you through how to update the SMTP port used by the Mail app in Mac OS.Don't use Mac OS? Check the help topics for your device ...

Change the SMTP Port for your mailbox - iOS (iPhone, iPad)

This article will step you through how to update the SMTP port used by the Mail app in iOS (iPhone, iPad)Don't use iOS? Check the help topics for ...

Change the SMTP Port for your mailbox - Windows 10 Mail App

This article will step you through how to update the SMTP port used by the Mail app in Windows 10.Don't use Windows 10? Check the help topics for ...

Change the SMTP Port for your mailbox - Android Samsung Email App

This article will step you through how to update the SMTP port used by the Samsung email app in Android.Don't use Android? Check the help topics for ...

Hello! Welcome to the Helpdesk

In order to streamline support requests and better serve you, we utilise a support ticket system.

Featured Knowledge Base Articles

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